Landlord FAQs

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Please read through this list of commonly asked questions. If you can't find an answer to your question or need more information, please feel free to contact Wallace on 021 851 789.

  • 1. How much do you charge for your services?

    Mission Property Management offers a reasonable fee  on rent collected and repairs and maintenance we carry out on your behalf. We collect rent throughout the month and then pay it to your nominated bank account. You can choose to be paid monthly or fortnightly.

  • 2. How does the owner pay you?

    Our commission is deducted from the rent collected during the month. You will receive a statement showing all money processed, in and out.

  • 3. If a property is vacant do you still charge me?

    No, unless urgent repairs or maintenance are stopping us from renting your property out again. In this case we would be in contact with you to discuss the repairs.

  • 4. Can you just find a tenant for me?

    Unfortunately no. We are a complete service property management company. We prefer to provide full service for every client – including rent collection, maintenance, securing tenants etc.

  • 5. What happens if tenants don't pay rent?

    Leading software is used to ensure easy tracking of rental payments. Any arrears will be acted upon immediately in accordance to the Residential Tenancies Act. We have a Zero Tolerance policy for rental arrears. Our property managers monitor rent arrears on a daily basis. If tenants do slip into arrears, we will utilise all legal tools available to us via Tenancy Services and follow up with a debt collections agency. We also offer Real Landlord Insurance to owners, which covers loss of rent

  • 6. I do not live in Auckland, will you manage my property?

    Absolutely. We will take of everything and report back to you on a regular basis.
 You will also be able to check your property’s status online.

  • 7. How often do you inspect my property?

    We carry out entry and exit inspection (when tenants move in and out). We also carry out a standard inspection every three to six months, all our owner will get a property inspection report with suggetions from us.

  • 8. Can you pay rates for me?

    Sure. Simply stipulate all ongoing payments to be paid on your behalf by us. (Watercare, Auckland City Council rates, Body Corporate fees).

  • 9. How can we handle the disputes between landlord and tenants?

    Both property owners and tenants have options for resolving disputes – self-resolution, FastTrack Resolution, mediation or Tenancy Tribunal hearings. Mission property managers have fully acknowledge and understanding on RTA ( Residential Tenancy Act) , we will assist these matters on behalf of landlord which includes Making an application Getting ready for the mediation and  hearing Attending the Tribunal hearing appeal tenancy tribunal orders, and enforcement.

  • 10. Water charges – Who pays?

    The tenant is responsible for outgoings that are exclusively attributable to that tenant. This includes electricity, gas, phone and metered water.
    A metered water supply is how a supplier of water can issue a charge on the basis of someone’s consumption. Water suppliers sometimes change the way they charge for water and waste water.
    Regardless of when the tenancy started, changes to the way a supplier bills or charges may have an effect on who is responsible for paying for water or wastewater charges. This may depend on how the billing has changed, and what is now directly related to the tenant’s occupation of the premises.
    Both the landlord and tenant should discuss the billing changes to determine any new payment responsibilities (i.e. who is responsible for payment – tenant or landlord?) resulting from the suppliers change of billing.
    There are several different ways that water suppliers charge for waste water around the country.

  • 11. What happpend if the water supply is from a tank?

    Where the water supply is from a tank, the landlord should provide a full tank at the start of a tenancy. The tenancy agreement should record that the tenant will arrange and pay for any tank refills required as a result of their water use.
    Water tanks should be an appropriate size. For example, an average-sized house should have a tank of about 5000 gallons (22,500 litres). The tank needs to be properly connected by a guttering system to a roof of reasonable size so the tank will be topped up from time to time by rainwater. There should be no leaks or contamination.
    The pump is an essential part of a tank water system. Provided the pump is subjected only to normal wear and tear, its maintenance is the responsibility of the landlord. If tenants cause damage to the pump, for example by letting the pump run when the tank is empty, they may be held responsible for this. It would be a useful precaution for the landlord to provide written instructions and explain how the water system works.