Tenant FAQs

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Still have a question? Read the list of frequently asked questions below. Or feel free to contact us directly

  • 1. What is the difference between fixed and periodic tenancy

    Fixed term tenancy has a start and fixed finish date. It CANNOT be terminated by either party

    Periodical tenancy can be terminated by written notice. Tenant must give 21 days written notice for termination of tenancy.

  • 2. What happens with the bond?

    The bond is usually equal to 4 weeks rent and is some sort of security for us.

    Once we collected the bond, it will be passed to Tenancy Services within 23 days. They keep it until a bond refund form received (signed by both parties). It takes up to 3 working days for Tenancy Services to process a bond refund and deposit money into your bank account

  • 3. What is move in cost?

    Move in cost consists of one week rent in advance, bond (4 weeks rent) plus letting admin fee (Non-refundable)

  • 4. Can the rent be increased during tenancy?

    Yes if you are on periodic tenancy

    Yes if you are on fixed term and if it was stipulated in your contract

    Landlord has to give 60 days notice in writing

  • 5. Can the owner sell the property I am renting?

    Yes, they can. But if you on the fixed term tenancy you will stay in the property till the end of the tenancy.

  • 6. What should I do if an urgent repair is required?

    Please notify us as soon as possible, so we will take appropriate actions.

  • 7. How do I pay rent?

    All of our tenants pay the rent by direct credit to our bank account. Will provide you all necessary documentation (Automatic Payment Form or Deposit slip) before you move in.

  • 8. Do I have to pay for power and water?

    Please read you tenancy agreement carefully. All outgoing charges will be stipulated there, so please discuss it with your property manager before signing the tenancy agreement to avoid any future disputes

  • 9. Whose responsibility for a water supply?

    Landlords are responsible for ensuring there is an adequate supply of water available at their rental properties. If the property does not have a reticulated water supply, the landlord must provide adequate means for the collection and storage of water.
    Under the Residential Tenancies Act 1986, a tenant is responsible for water charges exclusively attributed to that tenant, where the supplier charges for water on the basis of consumption.
    Where the water supplier contracts with the landlord, and the landlord passes the obligation to pay water charges on to the tenant, the tenant is obliged to pay the water charges exclusively attributed to that tenant. If the tenant pays the charges but the landlord does not pay the water supplier and the water is disconnected, the landlord may be held responsible to pay for the reconnection of the water supply.
    Tenants may be charged for waste water where the wastewater charge is exclusively attributable to the tenant’s use. Some water suppliers now include calculations of waste water by reference to water supplied.
    A landlord is responsible for outgoings which are incurred regardless of whether the premises are occupied or not. For example, a fixed waste water charge (which is charged regardless of whether the property is occupied or not) would, in most cases, be the responsibility of the landlord.
    If the property is part of a Unit Title development, the Body Corporate rules form part of the tenancy agreement. If the Body Corporate rules regulate the supply of water amongst the units, then landlords should point this out to any potential or current tenants and must attach a copy of the relevant body corporate rules to the tenancy agreement.
    If a tenant fails to pay the water charges the tenant may be in breach of their tenancy agreement and the landlord can issue the tenant with a 14 days’ notice to remedy the breach. Refusal to remedy a breach of a tenancy agreement can result in a Tenancy Tribunal application.